Return and Refund Policy

At Pro Container Solutions, we are committed to providing high-quality products and excellent customer service. Due to the nature of our products, all sales are final. However, we understand that in rare circumstances, you may need to request a return or refund. Please read our return and refund policy below for more details:

Returns

  • Damaged or Defective Containers: If your container arrives damaged or defective, please contact us immediately within 24 hours of delivery. We will work with you to assess the damage and, if necessary, arrange for a replacement or repair. We may request photos or documentation to process your claim.

  • Return Requests: Since containers are typically custom-made or modified for specific needs, returns are not accepted unless the product is defective, damaged, or not as described in the sales agreement.

Refunds

  • Eligibility for Refunds: Refunds will only be considered if the container arrives in a damaged or unsatisfactory condition, and you’ve reported the issue within 24 hours of receiving the container. We will issue a full or partial refund depending on the extent of the damage.

  • Processing Time: Once a return claim is approved, the refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

  • Return Shipping Fees: If a return is necessary due to a mistake on our part (damaged, defective, or incorrect item), we will cover the return shipping costs. If you choose to return a container for reasons other than damage or defect, you will be responsible for the return shipping fees.

Exchanges

Due to the nature of our products, exchanges are not accepted. We encourage customers to carefully review their purchase decision, including size, condition, and customization details, before finalizing the order. If a mistake was made on our end, we will work with you to correct it as quickly as possible.

How to Request a Return or Refund

  1. Contact our customer service team at [email] or [phone number] within 24 hours of receiving your container to report any issues.

  2. Provide necessary details such as order number, photos of the damage, and a description of the problem.

  3. Our team will review your claim and, if applicable, issue instructions for returning the product.

Non-Returnable Items

Due to their customized nature, accessories, modified units, and custom-built containers are not eligible for return or refund unless they are damaged or defective upon arrival.

Cancellations

  • Orders that have been processed and shipped cannot be canceled.

  • If you need to cancel your order before shipping, please contact us immediately. If the order has not been processed or shipped, we will refund your purchase in full.